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Terms & Conditions

Acceptance of the Terms

By accessing and using Manitoba Casinos, you agree to be bound by these Terms & Conditions ("Terms"). These Terms govern your use of our platform and services, including any rules, policies, or procedures that we may establish from time to time.

You must carefully review these Terms before using Manitoba Casinos. If you do not accept these Terms, please discontinue using the website immediately.

Eligibility Requirements

To be eligible to use Manitoba Casinos, you must meet the following criteria:

  • You must be at least 18 years old (or the age of majority in your jurisdiction).
  • You must reside within a country or territory where our services are available.
  • You must not have any outstanding obligations with us that would prevent you from using our services.

Minimum Age Requirements

You must be at least 18 years old to use Manitoba Casinos. If we discover that you are under the age of 18, we may suspend or terminate your account immediately.

Geographic Restrictions

We reserve the right to restrict access to Manitoba Casinos in certain countries or territories due to regulatory requirements or other reasons. You agree not to attempt to circumvent these restrictions.

Account Registration Rules

To register for an account with us, you must provide accurate and complete information about yourself. We may request additional documentation from you to verify your identity.

  • You can only have one account with Manitoba Casinos.
  • Each user is responsible for all activity that occurs on their account.
  • If we suspect that multiple accounts are being used by the same individual or entity, we reserve the right to suspend or terminate all affected accounts.

Identity Verification and KYC

We may require you to provide proof of identity and address as part of our Know Your Customer (KYC) procedures. This helps us to verify your age and eligibility to use Manitoba Casinos.

  • We take data protection seriously and only collect information that is necessary for the provision of services.
  • You agree to allow us to process personal data for the purposes of verifying your identity, preventing fraud, and complying with applicable laws.

Account Accuracy Obligations

You must maintain accurate and up-to-date information in relation to your account. This includes but is not limited to address details and payment method information.

  • We may request you to update this information from time to time.
  • You agree that it is your responsibility to ensure the accuracy of all information held by us about you.

Account Security Responsibilities

You are responsible for maintaining the security and secrecy of your login credentials, including your password and any other sensitive data associated with your account.

  • We cannot be liable if unauthorized access occurs due to your negligence or failure to maintain adequate security.
  • You agree not to share your username or password with anyone else.

Login Credentials and Password Protection

To protect the integrity and confidentiality of our platform, we require you to create a strong login password. This should contain at least 8 characters (including uppercase and lowercase letters, numbers, special characters).

  • We strongly advise against using easily guessed words or combinations such as birthdays, names, etc.
  • You agree that Manitoba Casinos will not be responsible if your account becomes compromised due to weak passwords.

Restricted Behaviour and Prohibited Activities

The following behaviors are prohibited when accessing our services:

  • Use of software bots, scraping tools or other programs to access the website;
  • Using exploits to gain unauthorized access to restricted content;
  • Engaging in any activity that is abusive or harassing towards our staff or other users.You agree not to engage in these activities and cooperate fully with any investigation we conduct regarding your activities.

Multi-Accounting and Fraud Prevention

We reserve the right to suspend or terminate an account if we suspect it has been used for fraudulent purposes, such as money laundering or identity theft. We may also refuse to permit someone whose previous activity involved dishonesty against us to re-register with us.

  • If you know of any information that suggests other users have engaged in multi-accounting or fraudulent activities on our website please inform us at once.
  • You agree not to attempt to circumvent these measures, including creating multiple accounts using different names and identities.

Bonus and Promotion Rules

We may offer various promotions or bonuses as part of our marketing initiatives. These will be subject to specific rules which are outlined in the relevant promotion terms and conditions.

  • We reserve the right to modify or withdraw any bonus scheme without prior notice.
  • You agree that you must comply with all applicable laws when participating in these offers.

Wagering and Gameplay Conditions

When playing on Manitoba Casinos, you should be aware of our wagering requirements (if applicable) for certain games. These requirements can vary depending on the specific game or promotion you are participating in.

  • We will not compensate users for any loss arising from not complying with wagering requirements.
  • Please carefully read and understand all rules before placing a bet.

Bonus Abuse Prevention

We take our anti-bonus abuse policies very seriously, including, but not limited to, bonus stacking, bonus bundling or sharing your account with other users. If we suspect you have engaged in these practices, we reserve the right to suspend or terminate your account immediately.

  • These terms are subject to change at any time.
  • You agree that if you receive a warning about this behavior and continue to engage it will result in permanent exclusion from participating on our platform.

Deposits and Withdrawals

To facilitate secure financial transactions between users and ourselves we require each customer to open a payment account. We can currently accept deposits via various means of online transfer (please refer below) where possible.

  • When making withdrawals you agree that your personal data is correct, if there's been an error it will result in further verification being required before payout.
  • You also understand and acknowledge our right to deduct fees from any monetary transfers to the bank account which holds the payment method linked to your Account. Fees for this transaction are stated below.

Verification Before Withdrawals

Before we process withdrawals, you must first verify the details of the withdrawal. This includes providing valid ID as well as verifying bank transfer information where applicable.

  • Failure to provide complete or accurate data may result in delays or prevention from claiming a payout.
  • You agree that our decision regarding payouts will be final and binding if you do not comply with this requirement promptly upon request by us.

Processing and Review Procedures

We aim to process all withdrawals as quickly as possible. However, due diligence procedures may mean it takes longer than expected to fulfill your requests in full.

  • All payments are subject to verification checks.
  • If for any reason we have cause to believe the account you used has not been used correctly please contact our support team who will make necessary adjustments before your withdrawal proceeds further and so a delay results, however this is solely down to due diligence purposes on behalf of ourselves only.

Responsible Gambling Expectations

We encourage responsible gaming behavior. Please take note that all users can request self-exclusion at any time if desired, you also have access to spend limits which are highly recommended as these two tools help keep gambling fun for the vast majority.

  • If we suspect a user's behavior could be detrimental to their health then actions will be taken by us on behalf of our customer without prior consent.
  • We can provide self-exclusion options if requested, please see above.

Self-Exclusion and Account Restrictions

If you choose to self-exclude yourself or account is restricted by your request it cannot be reversed after that 30 days period. In addition once the exclusion time frame has passed re registration for further play will not allow entry back onto Manitoba Casinos unless previously arranged otherwise in a separate written communication which should have been agreed upon before any suspension was initiated.

  • Exclusion periods are listed below and they cannot be overridden at all:
    • 6 months,
    • one year,
    • two years, three years or permanently.

Game Fairness and RNG Systems

We use Random Number Generators (RNGs) to ensure fair outcomes for all games. Our system undergoes regular tests by independent auditors who report their findings online on our website where they are accessible upon request.

  • The fairness of the RNG can be checked at random intervals in order to verify if it has been altered or tampered with.
  • You agree that this is the final way a dispute will be decided regarding game results.

Technical Interruptions or Voided Gameplay

We cannot guarantee continuous availability and may interrupt our services for maintenance, repair, upgrades or updates. If you encounter technical issues during gameplay we request you contact us immediately so we can assist further with any matter arising from this disruption which should take no longer than 2 hours upon report.

  • You agree not to dispute winnings due to minor delays experienced by all users when these technical disruptions occur.
  • Manitoba Casinos is entitled to void game results in the event of any error, malfunction or unusual pattern identified during play on our platform if necessary.

Suspension or Closure of Accounts

We reserve the right to suspend or close your account at any time without prior notice. This may be due to a breach of these Terms and Conditions or for other reasons as decided by us.

  • If we suspend an account, it will remain frozen until further action is taken.
  • You agree that all terms & conditions outlined in this contract must still hold when using the platform with our new policy rules incorporated upon being re-enabled once again successfully after having agreed to such modifications prior consent wasn't required since then a more formal notification process followed afterward was enforced by us internally regarding same issues only raised previously now resolved properly.

Intellectual Property and Platform Ownership

All intellectual property rights, including trademarks, logos and domain names, belong to Manitoba Casinos. You agree not to use these without our permission or in any manner that would infringe upon our rights.

  • We may update the website periodically with new features, tools, services and content.
  • By accessing our platform you acknowledge and accept the Terms contained herein as well as all updates made which are applicable at the time of your access only.

Limitation of Liability

Our liability is limited to providing services in accordance with these Terms & Conditions. We cannot be held liable for any loss or damage arising from:

  • Any failure, delay or disruption to our service
  • Breaches by third parties outside of our control
  • Use of the website by unauthorized users
  • Technical errors that may occur when accessing Manitoba Casinos

Governing Law and Jurisdiction

Any disputes arising from these Terms will be resolved through binding arbitration.

We hope you enjoy your time on our platform! Remember, gaming should be fun for everyone.